Scaling a ServiceNow Practice Through Integrated B2B Marketing

01 — The Challenge

Build brand awareness and pipeline for an IT Consulting ServiceNow practice.

02 — The Strategy

Developed an integrated go-to-market plan combining email nurture flows, content campaigns, webinars, in-person events and paid and organic social media.

03 — Execution

- Implemented HubSpot + Salesforce automation.

- Rebrand and new website launch in 90 days.

- Built marketing team to manage campaigns, events, and social.

04 — Results

- 377% increase in marketing-engaged leads. 

- 86% increase in website visitors.

- Acquired by a global managed services provider.

377%

increase in MELs

+86%

Website Traffic

Half Million

Marketing Originated Pipeline Year One

Caitlin Henderson

Greenwich, NY | (845) 270-3438 | caitlin.griswold@gmail.com

© Caitlin Henderson, 2025